POLICIES

When booking with Twenty Two Hair, you agree to the following policies:


LATENESS POLICY

To secure an appointment, we require a non refundable 50% booking fee.

Please let us know if you are going to be late for an appointment. We can usually allow for a few minutes, however most days, we have back-to-back appointments. This means that if you are over 15 minutes late to your appointment, the appointment will be cancelled and your booking fee will not be refunded.

This is because we have set appointment times for your appointment, and if you are late we will be unable to complete the service.

For refit appointments, this booking fee will be 50% of the total appointment.

For new hair appointments, the non-refundable booking fee will be £50.

CANCELLATION POLICY

If you do not arrive to your appointment, or cancel within 36 hours of the appointment, your deposit will be retained by Twenty Two.

For a refit appointment, this is 50% of the total appointment.

For a new hair appointment, this fee is £50.

If you are unable to attend your appointment, please let us know as early as possible so we can re-schedule your appointment.

HAIR POLICY

Policy

If products recommended by my specialist are not solely used, then the quality and fitting of the hair will be compromised. However, the hair colour may fade and wear and tear may occur over time regardless of aftercare. I understand that the hair quality is the responsibility of the original supplier and not the fitting specialist, and that all supplier procedures must be followed in the event of any issues with the hair extensions themselves.

Any problems with the hair or fitting must be brought to the attention of the specialist within 14 days of fitting. If extensions are coloured, refit or removed by another extensionist, Twenty Two are no longer liable for the hair.

I understand that maintenance appointments are required every 8-10 weeks with the same specialist and an extra £10-15 per week charge will be added after this time depending on hair matting. If extensions are matted, I may need more than one appointment to fix this. I understand that my hair extensions can only be removed by a fully qualified specialist.

Should you have a complaint about the quality of the service provided, you must notify us within 2 weeks of your appointment. Where there is an issue with the fitting itself, you must come to Twenty Two hair where the issue will be rectified, free of charge. Where there is an issue with the hair quality, you must come to Twenty Two Hair to have the hair assessed, if we find a fault with the hair, the hair will be removed and sent back to the supplier for assessment, and where a fault is found the supplier will replace the faulty hair. Fitting of the new hair will be free of charge. Hair must be returned to suppliers within 30 days of receipt.

Note: You must have clean, dry, straight hair with no products on the day of your fitting appointment.